Legal Oversight & Dispute Resolution

1. Legal Representation: INSIDER 360 is a registered proprietorship in Bangalore, India. All our business operations, international service contracts, and regulatory compliance are overseen by our Designated Legal Counsel in Bangalore. We maintain strict adherence to the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2026.

2. Dispute Resolution Framework: In the event of any disagreement or dispute regarding our software services or invoices, the parties agree to the following resolution process:

• Stage 1 (Mutual Consultation): The parties shall first attempt to resolve the dispute through good-faith negotiations within 30 days.
• Stage 2 (Legal Mediation): If unresolved, the dispute will be referred to professional mediation in Bangalore, India, facilitated by the legal representatives of INSIDER 360.
• Stage 3 (Arbitration/Jurisdiction): Any remaining disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

3. Chargeback and Payment Disputes:

• Any attempt at an unjustified payment reversal or chargeback via international payment platforms (e.g., Wise, Skydo) or domestic banking channels will be treated as a material breach of contract and will be handed over to our legal team for recovery and formal reporting to the relevant global credit bureaus and financial regulatory bodies.
• IP Reversion: In the event of a chargeback or payment dispute, any and all Intellectual Property (IP) rights, source code access, and usage licenses granted to the Client shall immediately revert to INSIDER 360. Continued use of the software/services post-dispute will be treated as copyright infringement.
• Mandatory Resolution: The Client agrees to exhaust the \”Dispute Resolution Framework\” (Section 9.2) before initiating any formal chargeback.
• Reporting:
  • International: Unjustified chargebacks will be formally reported to global credit bureaus (Equifax, Experian, etc.) and financial regulatory bodies; and recovery will be pursued via our dedicated legal counsel. INSIDER 360 reserves the right to engage international debt recovery specialists to recover the principal amount, plus an administrative fee and legal costs. 
  • Domestic: Fraudulent payment reversals via UPI/Bank apps will be reported to the National Cyber Crime Reporting Portal and the bank’s fraud department; and recovery will be pursued via our legal team.

Modifications to Terms

We reserve the right to update these Terms to reflect changes in law or our business practices. Your continued use of our services following any such change constitutes your acceptance of the new Terms.

Grievance & Statutory Compliance

In strict adherence to the Digital Personal Data Protection (DPDP) Act, 2026 and the RBI (Foreign Exchange Management) Regulations, INSIDER 360 has a dedicated grievance redressal mechanism to address concerns related to data privacy, service quality, or statutory obligations.

• Grievance Officer: MEGHA J
• Designation: Proprietor & Designated Data Protection Officer, INSIDER 360
• Response Timeline: Acknowledgment within 48 hours; resolution within 15 business days.
• Registered Business Address: 79, 1st Main, 4th Cross, Kempegowda Nagar, Bengaluru (Bangalore) Urban, Karnataka, 560091
• Operational Hours: 10:00 AM – 6:30 PM IST (Monday to Friday). Physical meetings at the registered office are strictly by prior appointment only.
• Primary Contact 
  • Official Communication Email: compliance@insider360x.com
  • Phone: +91 9742301034
• Statutory Identifiers: 29CABPM4575R1ZT | PAN: CABPM4575R
• Primary Service Classification:
  • SAC 998313 : Information Technology (IT) Consulting & Support
  • SAC 998311 : Management Consulting and IT Management Services.
  • SAC 998319 : Other IT Services (Misc)

All international transactions are governed by the RBI Unified EDF Framework (2026).

All formal legal notices or queries regarding payments, data privacy, or service exports should be directed to the Grievance Officer at the email address provided above