Payments, Refund & Cancellation Policy

Last Updated: February 24, 2026

At INSIDER 360, we provide professional software development, web design & development, and IT consultancy services. This policy governs all financial transactions and service engagements for our domestic (India) and international (Global) clients, ensuring transparency and accountability for every project / milestone / service delivered.

1. Payment Methods & Currency

For International Clients (Exports):

• Currency: Payments are accepted in US Dollars (USD), unless otherwise agreed.
• Methods: We accept payments via International Wire Transfer (SWIFT) and Local ACH/Wire Transfers through authorized PA-CB platforms (Wise Business / Skydo).
• Compliance: All international payments are processed as per RBI FEMA guidelines (2026). All payments must be received in full, net of any intermediary bank fees.
• GST for International Clients: International Services are treated as “Export of Services” under our valid Letter of Undertaking (LUT) as per the CGST Act, 2017. Accordingly, a 0% IGST is applied to international invoices.
• Invoices are payable in the full amount specified; any intermediary bank charges or sender-side transaction fees must be borne by the client.

For Indian Clients (Domestic):

• Currency: All payments are accepted in Indian Rupees (INR).
• Methods: We accept payments via UPI (Unified Payments Interface), NEFT, IMPS, and RTGS/NetBanking directly to our ICICI Bank Current Account.
• GST for Indian Clients: A mandatory 18% GST will be added to the base project fee for all domestic services.

2. Billing, Banking & Tax Compliance

Statutory Banking Details:

• Banking: We maintain a dedicated Business Current Account with ICICI Bank, Bangalore. Domestic payments are accepted via UPI/NEFT/Net Banking directly to our ICICI Bank Current Account. International payments are processed through our Wise Business/ICICI accounts. Full banking coordinates are provided only within our official invoices.

International Export Compliance:

• Export of Services: All international invoices issued by INSIDER 360 are treated as “Export of Services” under the Indian Goods and Services Tax (GST) Act. We operate under a Letter of Undertaking (LUT) as per the CGST Act, 2017; therefore, 0% IGST is applied to international invoices.
• FEMA Compliance: We adhere to the Foreign Exchange Management Act (FEMA) and RBI regulations (2026). All funds are realized with a valid e-FIRA (Electronic Foreign Inward Remittance Advice).

Project & Milestone Structure:

• Project Commencement: For specific high-value engagements, a non-refundable mobilization fee may be required to initiate resource allocation. Remaining project costs are settled upon delivery of milestones or final handover, as specified in the individual Service Agreement.
• Milestones: Invoices are raised upon completion of predefined project stages and are due within 30 calendar days (“Net-30”).
• Domestic Tax Reporting: For Indian Clients, clients must provide their valid PAN / GSTIN (if applicable) for accurate tax credit reporting.

3. Export Compliance & Regulatory Framework

Regulatory Reporting & FEMA Compliance: 

INSIDER 360 operates as a professional IT Consultancy firm. In accordance with the RBI Master Direction on Reporting under the Foreign Exchange Management Act (FEMA), all our international inward remittances are processed under Purpose Code P0802 (Software consultancy and implementation services other than those covered by SOFTEX).

Payment Aggregator – Cross Border (PA-CB), SOFTEX & 2026 Unified Framework:

• Authorized Payment Channels: We utilize RBI-authorized Payment Aggregator – Cross Border (PA-CB) entities to facilitate secure and compliant inbound collections. Our primary authorized service providers include Skydo and Wise Business.
• 2026 Unified Reporting (EDF): We are fully prepared for the RBI Notification No. FEMA 23(R)/2026-RB, transitioning to the Unified Export Declaration Form (EDF) framework effective October 1, 2026.
• SOFTEX Exemption: As our services are classified as ‘Consultancy and IT Management’ (SAC 998313, 998311, 998319) and NOT ‘Software Product Export,’ we operate under the legal exemption from mandatory SOFTEX filing with STPI for these specific categories.

Role of Authorized Dealer (AD Bank) & EDPMS: 

We maintain a dedicated relationship with ICICI Bank (Authorized Dealer Category-I) for the final realization of all foreign exchange proceeds.

• Statutory Timelines: We ensure that all export declarations are filed with the Specified Authority (Authorised Dealer Bank) within the statutory 30-day window from the end of the month in which the invoice is raised.
• Closure of Entries: This disciplined reporting ensures the timely issuance of e-FIRA (Electronic Foreign Inward Remittance Advice) and the legal closure of export entries in the RBI’s EDPMS portal, ensuring no “open bills” remain in the regulatory system, maintaining our status as a compliant exporter.

 4. Refund & Cancellation Policy

• No Refunds on Delivery: Given the nature of custom software development and consultancy, all services are considered “Work-for-Hire”.
• Milestone Finality: Once a project milestone (e.g., UI/UX Design Approval, Beta Release, Final Handover) is reviewed, approved, and delivered, the corresponding payment is strictly non-refundable.
• Mobilization Fee: Initial deposits required (if any) for project kickoff are non-refundable as they cover resource allocation and architecture setup.
• Discretionary Refunds: If INSIDER 360 is unable to complete a project due to internal reasons, a pro-rata refund for the unexecuted portion of the milestone will be initiated within 10 business days.
• Exclusions: No refunds are provided for delays caused by third-party integrations (APIs), client-side delays, or changes in project scope after development has started.
• Notice of Cancellation: Either party may terminate the engagement by providing 15 days’ written notice. The client remains liable for all work completed up to the final date of the notice period.
• Final Settlement: Upon cancellation, the client is liable to pay for all work completed, hours logged, and milestones reached up to the final date of the notice period.
• Data Handover: Upon full settlement of all outstanding dues, INSIDER 360 will provide all necessary source code and documentation to the client.
• Project Suspension: INSIDER 360 reserves the right to suspend services if payments are delayed by more than 15 days beyond the due date.
• UPI/Digital Payments: For domestic payments, refunds (if approved) will be credited back via the original payment mode (UPI/Bank Transfer).

5. Legal Oversight and Dispute Resolution

1. Legal Representation: INSIDER 360 is a registered proprietorship in Bangalore, India. All our business operations, international service contracts, and regulatory compliance are overseen by our Designated Legal Counsel. We maintain strict adherence to the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2026.
2. Dispute Resolution Framework: In the event of any disagreement or dispute regarding our software services or invoices, the parties agree to the following resolution process:

• Stage 1 (Mutual Consultation): The parties shall first attempt to resolve the dispute through good-faith negotiations within 30 days.
• Stage 2 (Legal Mediation): If unresolved, the dispute will be referred to professional mediation in Bangalore, India, facilitated by the legal representatives of INSIDER 360.
• Stage 3 (Arbitration/Jurisdiction): Any remaining disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

3. Chargeback and Payment Disputes:

• Any attempt at an unjustified payment reversal or chargeback via international payment platforms (e.g., Wise, Stripe) or domestic banking channels will be treated as a material breach of contract and will be handed over to our legal team for recovery and formal reporting to the relevant global credit bureaus and financial regulatory bodies.
• IP Reversion: In the event of a chargeback or payment dispute, any and all Intellectual Property (IP) rights, source code access, and usage licenses granted to the Client shall immediately revert to INSIDER 360. Continued use of the software/services post-dispute will be treated as copyright infringement.
• Mandatory Resolution: The Client agrees to exhaust the “Dispute Resolution Framework” (Section 5.2) before initiating any formal chargeback.
• Reporting: 
  • International: Unjustified chargebacks will be formally reported to global credit bureaus (Equifax, Experian, etc.) and financial regulatory bodies; and recovery will be pursued via our dedicated legal counsel. INSIDER 360 reserves the right to engage international debt recovery specialists to recover the principal amount, plus an administrative fee and legal costs. 
  • Domestic: Fraudulent payment reversals via UPI/Bank apps will be reported to the National Cyber Crime Reporting Portal and the bank’s fraud department; and recovery will be pursued via our legal team.

6. Grievance & Statutory Compliance

In strict adherence to the Digital Personal Data Protection (DPDP) Act, 2026 and the RBI (Foreign Exchange Management) Regulations, INSIDER 360 has a dedicated grievance redressal mechanism to address concerns related to data privacy, service quality, or statutory obligations.

• Grievance Officer: MEGHA J
• Designation: Proprietor & Designated Data Protection Officer, INSIDER 360
• Response Timeline: Acknowledgment within 48 hours; resolution within 15 business days.
• Registered Business Address: 79, 1st Main, 4th Cross, Kempegowda Nagar, Bengaluru (Bangalore) Urban, Karnataka, 560091
• Operational Hours: 10:00 AM – 6:30 PM IST (Monday to Friday). Physical meetings at the registered office are strictly by prior appointment only.
• Primary Contact 
  • Official Communication Email: compliance@insider360x.com
  • Phone: +91 9742301034
• Statutory Identifiers: 29CABPM4575R1ZT | PAN: CABPM4575R
• Primary Service Classification:
  • SAC 998313 : Information Technology (IT) Consulting & Support
  • SAC 998311 : Management Consulting and IT Management Services.
  • SAC 998319 : Other IT Services (Misc)

All formal legal notices or queries regarding payments, data privacy, or service exports should be directed to the Grievance Officer at the email address provided above.